Timing is everything: How to file an auto insurance claim like a pro!

Posted on September 18, 2023September 11, 2023 by Shield Insurance Agency

Shield Insurance Blog | Insurance Claim | Auto Insurance | Start A Quote Today!

Accidents happen. Whether it’s a minor fender bender or a major collision, dealing with the aftermath of a car accident can be stressful and overwhelming. One of the most important steps in the process is filing an auto insurance claim. But when exactly should you file a claim? In this blog post, we will discuss the factors to consider and the steps to take when filing an auto insurance claim.

First and foremost, it’s crucial to understand what an auto insurance claim is. An auto insurance claim is a request made to your insurance company to cover the damages and expenses resulting from a car accident. This can include repairs to your vehicle, medical bills, and even compensation for pain and suffering.

So, when should you file an auto insurance claim? The answer depends on several factors. Let’s take a closer look at each one.

The severity of the accident: If the accident resulted in significant damage to your vehicle or caused injuries, it’s advisable to file a claim as soon as possible. This will ensure that you receive the necessary financial assistance to cover the expenses.
Insurance policy terms: Review your insurance policy to understand the specific requirements and timelines for filing a claim. Some policies may have a specific time limit within which you must report the accident and file a claim. Failure to do so may result in a denial of coverage.
Cost of repairs: If the cost of repairs exceeds your deductible, it’s generally a good idea to file a claim. Your deductible is the amount you are responsible for paying out of pocket before your insurance coverage kicks in. If the repairs are minimal and fall below your deductible, it may be more cost-effective to pay for them out of pocket.
Liability: If you were not at fault for the accident and the other party’s insurance company is covering the damages, you may not need to file a claim with your own insurance company. However, it’s still important to report the accident to your insurance company, as they may need to be aware of the situation.

Now that we’ve discussed when to file an auto insurance claim, let’s dive into the process itself.

1. Gather information: Collect all the necessary information related to the accident, including the other party’s contact and insurance details, witness statements, and any photographs or videos of the scene. This information will be crucial when filing your claim.

2. Contact your insurance company: Notify your insurance company about the accident as soon as possible. They will guide you through the claims process and provide you with the necessary forms and instructions.

3. Provide documentation: Fill out the claim forms accurately and provide any supporting documentation requested by your insurance company. This may include police reports, medical records, and repair estimates.

4. Follow the timeline: Be aware of the timeline set by your insurance company for submitting the required documents and information. Failure to meet these deadlines may result in delays or denial of your claim.

5. Cooperate with the investigation: Your insurance company may conduct an investigation to determine the cause and extent of the damages. Cooperate fully with their requests and provide any additional information they may need.

6. Keep records: Maintain a record of all communication with your insurance company, including emails, phone calls, and letters. This will help you keep track of the progress of your claim and serve as evidence if any disputes arise.

Now that you know the steps to file an auto insurance claim, here are a few tips to make the process smoother:

1. Be honest and accurate: Provide truthful and accurate information when filing your claim. Any discrepancies or false information can lead to complications and potential denial of coverage.

2. Document everything: Keep a detailed record of all expenses related to the accident, including medical bills, repair receipts, and any other relevant documents. This will help ensure that you are adequately compensated for your losses.

3. Understand your coverage: Familiarize yourself with the terms and coverage limits of your insurance policy. Knowing what is covered and what is not will help you set realistic expectations during the claims process.

4. Seek professional advice: If you’re unsure about any aspect of the claims process or feel that your insurance company is not handling your claim fairly, consider consulting with an attorney or a public adjuster who can advocate for your rights.

In conclusion, filing an auto insurance claim is a crucial step in recovering from a car accident. By understanding when to file a claim, following the necessary steps, and being proactive throughout the process, you can ensure a smoother and more successful claims experience.

Remember, Shield Insurance Agency represents over 40 insurance companies and can provide you with the guidance and support you need when filing an auto insurance claim. Contact Shield Insurance Agency at (616) 896-4600 for a free quote today or start the quoting process by visiting this LINK, and an agent will be in touch soon. Stay safe on the roads!

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What To Expect During a Car Insurance Claim

Posted on October 7, 2019August 30, 2023 by Shield Insurance Agency

Shield Insurance Blog | Car Insurance Claim |

When you’re involved in an auto accident, working through a claim can be stressful. But knowing what to expect can ease you through the process and help you have a pleasant experience working with your claims professional.

Although the car insurance claim process can vary, most of the basics are the same.

If you’re in an auto accident, here’s what to do:

Stay at the scene.
Contact the police immediately.
Exchange contact information, the name of your insurance company and your auto insurance policy number with the other parties involved in the accident.
If applicable, be sure to gather contact information from any witnesses.
Avoid discussions of insurance policy coverage, limits or fault.
Report the claim once you and your car are safe.

So, what comes next?

1. Let’s chat.
You’ll get a call from your claim representative, who will ask you about the details of your loss and explain your policy coverage and the claims process, including options for obtaining an estimate for the damage to your vehicle.

With many insurance companies, you’re able to access your account online or via a mobile app to quickly and easily check the status of your claim at any time. For example, if you’re a Grange Insurance policyholder, you can do this by logging into or creating a MyGrange account or by adding the Grange Mobile app on your smartphone

2. Get back on the road with a rental car.
If your car is no longer drivable and you have Rental Reimbursement coverage, you should be covered for the daily rate of your rental vehicle. The amount covered by your auto insurance is based on your policy’s rental reimbursement limits. Not sure if you’re covered for a rental vehicle? Your claim representative will provide direction. But, before you’re even involved in an auto accident, you should talk to your independent agent about rental reimbursement coverage and see if it makes sense to add it to your policy.

3. Sometimes claims require an investigation.
In claims with multiple vehicles, the adjuster will need to talk to all parties involved to determine things like liability, getting estimates, repair shop options, and other important factors.

4. Repair your vehicle.
While you always have the right to take your vehicle to any repair shop you like, most insurance companies can provide you with a recommended body shop that could come with extra perks, such as a lifetime guarantee on repairs while you own your vehicle, convenient scheduling, and priority service.

After you select a repair shop, your claim representative will guide you through each step of the repair process and work with you to resolve your claim fairly and effortlessly.

5. Tell your insurance company how the claim process went.
After your claim is resolved, you may receive a survey regarding your experience. Your feedback is important to your insurance provider and essential to the growth and development of their products, services, and people. If asked, be sure to provide your two cents, which will help improve the car insurance claims process for others. And lastly, consider giving kudos to an adjuster or claim representative who helped you have a great experience with your claim.