Economic uncertainty and risk management resilience in 2023: 3 trends to watch

Economic uncertainty and risk management resilience in 2023: 3 trends to watch

Liberty Mutual | 01/06/2023 | risk management | Business Insurance

Organizations across the country face uncertainty and tough choices as economists continue to paint a gloomy picture of an impending recession.

“We’ve never experienced inflation, recession, pandemic, supply chain issues, social inflation, and labor shortage — all converging at the same time,” notes Matthew Moore, executive vice president and president of underwriting for Liberty Mutual Global Risk Solutions.

We’ve never experienced inflation, recession, pandemic, supply chain issues, social inflation, and labor shortage — all converging at the same time.

-Matthew Moore, EVP and president of underwriting for Liberty Mutual GRS

In a landscape of turbulence, how can companies effectively forecast their futures? What tools can they use to engineer resilience and reanalyze risk?

According to Moore, proactive risk-management planning, and the help of strategic partnerships with insurance providers, offer a way forward.

“Insurance can offer real solutions,” says Moore. “You need to work together with your carrier to develop smart solutions that strategically manage and mitigate risk.”

Three risk management trends to watch in 2023

In this time of uncertainty, here are three risk-management trends to look out for, along with why partnering closely with insurance providers can help companies build a roadmap for resilience.

Companies’ risk management profiles will likely shift.

For corporate risk managers, a critical takeaway is that economic turbulence has likely shifted your company’s risk profile — leaving many organizations at risk of being underinsured. As businesses may be tempted to reduce costs by cutting corners on risk mitigation, loss controls, workforce safety, good governance, and compliance, insurance providers will be keeping a close eye on risk profiles.

Property valuations are another factor impacting risk profiles. “Inflation, labor shortages, and supply chain issues all are driving property-replacement costs that are out of sync with valuations,” Moore says. In fact, Liberty Mutual’s experts estimate that a whopping 75 percent of commercial businesses are undervalued. For example, because of rising costs, a building valued at $1 million five years ago could easily cost 20 percent more to replace today. There are also other factors beyond construction costs, including the frequency and severity of weather activity and business interruption, that should be considered.

If you’re underinsured, Moore notes, “you may face another unpleasant surprise after you’ve already experienced a loss.”

Working together with your provider and broker, proactively, is the best way to help ensure your operations have the right coverage and can recover quickly after a loss.

Insurance carriers may become more selective in response to economic disruption.

It’s not just insured businesses who are carefully navigating change — insurance carriers are also feeling economic pressure. Working to stifle inflation, the Fed raised rates for the seventh time this past December, this time by 0.5 percent. With so much rapid change, insurance carriers are rethinking their business strategies.

“Commercial insurance lines can face an amplified impact, as exposure bases like payroll or sales can decline quickly, reducing premium and increasing risk,” says Moore.

As the economy slows, carriers expect a decreased demand for insurance and, consequently, a decrease in premium pricing. While carriers’ investment income might increase, their tolerance for risk may weaken. Carriers could, for example, reduce their capacity in some industries and lines based on market cycle vulnerabilities.

The potential for carriers to become more selective highlights the importance for companies to communicate any business changes — both within their organization and to their insurance partners — to mitigate any unexpected changes

Value-add insurance offerings play an even more important role in managing the total cost of risk.

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Employee Risk in a Virtual Workplace

Understanding employee risks in a virtual workplace

EMERGING RISK TRENDS  •  2 MIN READ

With many employees working remotely over this last year due to the ongoing pandemic, the shift to a virtual workplace has presented new challenges for some businesses. As companies continue moving away from the traditional work settings, now is the best time to reassess and mitigate work-related risks to remote workers.

From confirming business objectives to adjusting your processes and resource allocation, here are the key ways to prepare for new remote risks. 

Conduct a risk assessment

Have your risks changed with virtual workspaces? As you assess and prioritize work-related risks for each workgroup, consider if these new remote-work locations will be short or long-term.

A few top concerns may include:

  • Ergonomics – repetitive stress injuries from desk set-up, cords, and more
  • Same-level fall – slips, and trips in the employee environment
  • Mental health – stress and isolation compounding from the ongoing pandemic

Revise operational processes

To better understand and address risks, revisit your existing safety programs and strategies. What gaps need to be covered in this new workplace model? If the necessary programs do not currently exist, formalize an approach to assess and reduce risks to workers. While short vs long-term strategies may look different, it is important to treat employees consistently and effectively.

As you begin your strategic planning:

  • Create an assessment or feedback process for your organization
  • Develop a process to make decisions about resources
  • Identify measures of success, e.g. number of touches to online help resources; the number of equipment/peripheral purchases

Adjust resources against risk

What can you do to limit risks for your workers? If you have accumulated real estate savings as a result of virtual work, consider reallocating that budget to employee safety. Provide easy access to resources for employees to get help during this unprecedented time, to eliminate cumbersome barriers to the process:

  • Check and reallocate resources to support your remote-work strategy
  • Develop a purchase/delivery process for equipment, furniture, and supporting tools, keeping ease of order process in mind
  • Define methods to provide training and knowledge sources for workers

Consider the ergonomic and environmental risks associated with your employee’s virtual workplace as well. Environmental risks can include walking surfaces, stairs, and overuse of power strips and outlets in the home. Check our library of resources to help manage your team’s safety as you adjust to the new normal:

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