{"id":4821,"date":"2020-10-19T12:26:22","date_gmt":"2020-10-19T17:26:22","guid":{"rendered":"https:\/\/shieldagency.com\/?p=4821"},"modified":"2025-01-30T16:28:29","modified_gmt":"2025-01-30T22:28:29","slug":"national-do-not-call-registry","status":"publish","type":"post","link":"https:\/\/www.shieldagency.com\/blog\/national-do-not-call-registry\/","title":{"rendered":"National Do Not Call Registry"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">The National Do Not Call Registry was created to stop unwanted <strong>sales calls<\/strong>.<\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">How do I add my number to the Do Not Call Registry?<\/h3>\n\n\n\n<p>Go to <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a> or call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone you want to register. It\u2019s free.<\/p>\n\n\n\n<p>If you register your number at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a>, you\u2019ll get an email with a link you need to click on within 72 hours to complete your registration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How long will it take for sales calls to stop?<\/h3>\n\n\n\n<p>Your phone number should show up on the Registry the next day, but it can take <strong>up to 31 days<\/strong> for sales calls to stop. You can check whether your number is on the Registry at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a> or by calling 1-888-382-1222 from the number you want to verify.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Will my registration expire?<\/h3>\n\n\n\n<p><strong>No, your registration will never expire.<\/strong> The FTC will only remove your number from the Registry if it\u2019s disconnected and reassigned, or if you ask to remove it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I add my mobile phone to the Do Not Call Registry?<\/h3>\n\n\n\n<p>Yes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What the Registry Doesn\u2019t Do<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Will the Registry stop all unwanted calls?<\/h3>\n\n\n\n<p>No. The Do Not Call Registry stops <strong>sales <\/strong>calls from real companies. The Registry is a list that tells telemarketers what numbers not to call. The FTC does not and cannot block calls. The Registry can\u2019t stop calls from scammers who ignore the Registry.<\/p>\n\n\n\n<p>One reason people get a lot of unwanted calls is because it\u2019s easy and cheap for scammers to call people anywhere in the world. To get fewer unwanted calls, look into <a href=\"https:\/\/www.consumer.ftc.gov\/articles\/0548-blocking-unwanted-calls\" target=\"_blank\" rel=\"noreferrer noopener\">blocking unwanted calls<\/a>. There are different call-blocking options for mobile phones, traditional landlines, and landlines that use the internet (VoIP).<\/p>\n\n\n\n<p>You can find a list of some call-blocking apps for mobile phones at <a href=\"https:\/\/www.ctia.org\/consumer-resources\/how-to-stop-robocalls\/\" target=\"_blank\" rel=\"noreferrer noopener\">ctia.org<\/a>, a website for the U.S. wireless communications industry. For company-specific information about blocking calls on landlines and phones that use the internet, go to <a href=\"https:\/\/www.fcc.gov\/consumers\/guides\/stop-unwanted-robocalls-and-texts?from=home#call-blocking-resources\" target=\"_blank\" rel=\"noreferrer noopener\">the FCC\u2019s Call Blocking Resources<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can a company still call me with a sales pitch?<\/h3>\n\n\n\n<p>Companies can call you if you\u2019ve recently done business with them, or if you\u2019ve given them written permission to call. But if you ask them not to call you, they have to stop. Be sure to write down the date you asked them to stop.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are any other types of calls still allowed under FTC rules if I\u2019m on the Do Not Call Registry?<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" src=\"https:\/\/www.shieldagency.com\/blog\/wp-content\/uploads\/2021\/04\/Do-not-call-registry-shield-insurance-374x1024.jpg\" alt=\"\" class=\"wp-image-8918\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Adding Your Number to the Do Not Call Registry<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">The rules allow:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>political calls<\/li><li>charitable calls<\/li><li><a href=\"https:\/\/www.consumer.ftc.gov\/articles\/debt-collection-faqs\" target=\"_blank\" rel=\"noreferrer noopener\">debt collection calls<\/a><\/li><li>purely informational calls<\/li><li>surveys<\/li><\/ul>\n\n\n\n<p>But these calls can\u2019t also include a sales pitch.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What about robocalls?<\/h3>\n\n\n\n<p>If a <a href=\"https:\/\/ftc.gov\/robocalls\" target=\"_blank\" rel=\"noreferrer noopener\">robocall<\/a> \u2014 a call that plays a recorded message \u2014 is selling something, it\u2019s illegal unless you\u2019ve given a company <strong>written permission<\/strong> to call you that way.<\/p>\n\n\n\n<p>So if you haven\u2019t given the company permission, and the robocall isn\u2019t purely informational \u2014 like your cable company confirming a service appointment \u2014 there\u2019s a good chance it\u2019s a scam. At the very least, it\u2019s from a company you don\u2019t want to do business with.<\/p>\n\n\n\n<p>If you get an illegal robocall, hang up. Don\u2019t press buttons to be taken off a call list or to talk to a live person. It might lead to more unwanted calls. Instead, <a href=\"https:\/\/donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">report it to the FTC<\/a>.<\/p>\n\n\n\n<p>Learn more about robocalls at <a href=\"https:\/\/ftc.gov\/robocalls\" target=\"_blank\" rel=\"noreferrer noopener\">ftc.gov\/robocalls<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Report Unwanted Calls<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Where can I report an unwanted call?<\/h3>\n\n\n\n<p>Report unwanted calls at <a href=\"https:\/\/donotcall.gov\/\">donotcall.gov<\/a>. Report the number that appears on your caller ID \u2014 even if you think it might be spoofed or faked \u2014 and any number you\u2019re told to call back.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Should I expect to hear back from the FTC?<\/h3>\n\n\n\n<p>The FTC gets millions of reports each year, so we can\u2019t respond to each one. But your report matters. The FTC and other law enforcement agencies analyze reports to identify and take action against the people responsible for illegal calls and scams.<\/p>\n\n\n\n<p>The FTC also takes the phone numbers you report and releases them each business day to help telecommunications carriers and other industry partners that are working on <a href=\"https:\/\/www.consumer.ftc.gov\/articles\/0548-blocking-unwanted-calls\" target=\"_blank\" rel=\"noreferrer noopener\">call-blocking solutions<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What\u2019s the penalty for companies that illegally call numbers on the Registry?<\/h3>\n\n\n\n<p>Companies that illegally call numbers on the National Do Not Call Registry or place an illegal robocall can currently be fined up to $42,530 per call.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The number from my caller ID was faked. Why should I report it?<\/h3>\n\n\n\n<p>Technology has made it easy for scammers to fake or \u201cspoof\u201d caller ID information, so the number you\u2019re reporting might not be the caller\u2019s real number. But in some instances, the FTC and other law enforcement agencies can still trace the call based on the information you provide. The complaint also helps because the FTC analyzes complaint data and trends to identify illegal callers based on calling patterns. We also use additional information you report, like any number you\u2019re told to call back, to track down scammers. Learn more about <a href=\"https:\/\/www.consumer.ftc.gov\/articles\/0076-phone-scams\" target=\"_blank\" rel=\"noreferrer noopener\">common phone scams<\/a>.<\/p>\n\n\n\n<p>To get fewer unwanted calls, look into <a href=\"https:\/\/www.consumer.ftc.gov\/articles\/0548-blocking-unwanted-calls\" target=\"_blank\" rel=\"noreferrer noopener\">call-blocking solutions<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the FTC doing to stop illegal calls?<\/h3>\n\n\n\n<p>The FTC has sued hundreds of companies and people responsible for unwanted calls, and has forced telemarketers making illegal calls to pay more than $100 million dollars in judgments. The FTC also brings enforcement actions against robocallers and has already stopped people responsible for billions of robocalls. You can read about recent FTC cases and other robocall-related actions in our <a href=\"https:\/\/www.ftc.gov\/news-events\/media-resources\/do-not-call-registry\/robocalls\" target=\"_blank\" rel=\"noreferrer noopener\">press releases<\/a>.<\/p>\n\n\n\n<p>The FTC continues to work with other law enforcement agencies and encourages industry efforts to combat robocalls and caller ID spoofing. The FTC has led initiatives to develop technology-based solutions, including a series of robocall contests that challenged tech experts to design tools that block robocalls and help investigators track down and stop robocallers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What do businesses and sellers need to know?<\/h3>\n\n\n\n<p>Generally speaking, telemarketers who sell goods and services must download the Registry and remove from their calling lists numbers listed on the Registry. Businesses and organizations must register with the FTC before they are allowed to access the Registry. It\u2019s illegal for anyone to use the Registry for any purpose other than preventing telemarketing calls to the telephone numbers on the Registry. Read the FTC\u2019s <a href=\"https:\/\/www.ftc.gov\/tips-advice\/business-center\/guidance\/qa-telemarketers-sellers-about-dnc-provisions-tsr\" target=\"_blank\" rel=\"noreferrer noopener\">Q&amp;A for telemarketers and sellers<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Registration Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Are mobile phones, or cell phones, treated differently than home phones on the Do Not Call Registry?<\/h3>\n\n\n\n<p>No. You register a mobile phone number the same way you do any other personal number. There\u2019s no separate list or database for mobile phones. There\u2019s no deadline for registering mobile phone numbers, mobile phone registrations don\u2019t expire, and the government is not releasing mobile phone numbers to telemarketers.<\/p>\n\n\n\n<p>In fact, mobile phones have an extra protection. <a href=\"https:\/\/fcc.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Communications Commission (FCC)<\/a> regulations prohibit telemarketers from using automated dialers to call mobile phones without your permission. Automated dialers are standard in the industry, so most telemarketers can\u2019t call your mobile phone without permission.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Someone called and offered to put my name on the Registry. Should I let them?<\/h3>\n\n\n\n<p>No. It\u2019s free and easy to register yourself at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\"> donotcall.gov <\/a> or by calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I register more than one number online?<\/h3>\n\n\n\n<p>You will get an email for each number you register online. You must open each email and click on the link in it within 72 hours to register each number.<\/p>\n\n\n\n<p>You can register up to three numbers at a time online. To register more personal phone numbers, just go through the registration process again. If you want to register your number by phone, you will have to call from each phone number you want to register.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I register my business phone number or a fax number?<\/h3>\n\n\n\n<p>The Registry is for personal phone numbers. Business-to-business calls and faxes are not covered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I take my number off the Registry?<\/h3>\n\n\n\n<p>Yes. You can remove your number by calling 1-888-382-1222 from the phone you want to remove. Your number will be off the Registry the next day. Companies have to update their telemarketing lists within 31 days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If I register, how will the FTC use my information?<\/h3>\n\n\n\n<p>The FTC stores your phone number so telemarketers can remove it from their call lists. If you register at <a href=\"https:\/\/donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a>, we also collect your email address to confirm your registration. We store your email address securely, separate from your phone number, and never share it with telemarketers.<\/p>\n\n\n\n<p>For more information about the privacy of your information, please see the <a href=\"https:\/\/www.ftc.gov\/site-information\/privacy-policy\" target=\"_blank\" rel=\"noreferrer noopener\">FTC privacy policy<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When I called to register, a message said my number could not be verified. What should I do?<\/h3>\n\n\n\n<p>If the automated phone system can\u2019t verify your number, you\u2019ll need to register at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When I called to register, a message said the number I was calling from did not match the number I entered. What should I do?<\/h3>\n\n\n\n<p>To register, you must call from the phone you want to register. People in certain communities \u2014 such as senior living centers or university residences \u2014 have phone numbers that are hidden and can\u2019t be verified by the FTC\u2019s automated system. If that\u2019s the case, you\u2019ll need to register at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I moved and got a new phone number. Do I need to register the new number?<\/h3>\n\n\n\n<p>Yes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need to take my old phone number off the list when I get a new number?<\/h3>\n\n\n\n<p>No. The system removes numbers automatically when they\u2019re disconnected and reassigned.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if my phone number is disconnected but then reconnected?<\/h3>\n\n\n\n<p>If your number is disconnected and then reconnected, you might need to register your number again. You can verify that your number is on the Registry at <a href=\"http:\/\/www.donotcall.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">donotcall.gov<\/a> or by calling 1-888-382-1222.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If my area code changes or splits, do I need to register my number again?<\/h3>\n\n\n\n<p>If phone companies change your three-digit area code, you don\u2019t have to register your number again. Your new number will be registered for you during the 90-day period when both the old and new area codes work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where can I get more information?<\/h3>\n\n\n\n<p>If you have questions or complaints about the Do Not Call Registry, please contact the FTC by email at <a href=\"mailto:crcforward@donotcall.gov\">crcforward@donotcall.gov<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Other Telemarketing Rules<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Are there other rules telemarketers have to follow?<\/h4>\n\n\n\n<p>Yes, telemarketers have other rules they must follow under the Telemarketing Sales Rule.<\/p>\n\n\n\n<p>Telemarketers can\u2019t:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>call before 8 a.m. or after 9 p.m.<\/li><li>be deceptive or abusive or lie about any terms of their offer<\/li><li>ask you to pay:<ul><li>with a cash-to-cash&nbsp;<a href=\"http:\/\/www.consumer.ftc.gov\/articles\/0090-using-money-transfer-services\" target=\"_blank\" rel=\"noreferrer noopener\">money transfer<\/a><\/li><li>by giving the PIN from a cash reload card like MoneyPak and Vanilla Reload<\/li><li>by asking for your bank account information to create a type of check that you never see or sign, called a \u201cremotely created payment order\u201d<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Telemarketers must:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>connect their call to a sales representative within two seconds after you answer<\/li><li>transmit their telephone number and, if possible, their name, to your caller ID service<\/li><li>tell you right away what seller or charitable organization they represent and that the call is a sales call or a charitable solicitation<\/li><li>disclose all material information about the goods or services they\u2019re offering and the terms of the sale<\/li><li>get your permission to charge you and to use a particular account number<\/li><\/ul>\n\n\n\n<p>To learn more about the Telemarketing Sales Rule, visit the <a href=\"https:\/\/www.ftc.gov\/tips-advice\/business-center\/guidance\/complying-telemarketing-sales-rule\" target=\"_blank\" rel=\"noreferrer noopener\">FTC\u2019s Business <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The National Do Not Call Registry was created to stop unwanted sales calls. How do I add my number to the Do Not Call Registry? Go to donotcall.gov or call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone you want to register. It\u2019s free. If you register your number at donotcall.gov, you\u2019ll get an email with a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":14797,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[265,266,267,268],"class_list":["post-4821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shield-blog","tag-call-registry","tag-marketing-calls","tag-national-do-not-call-registry","tag-prank-calls"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/posts\/4821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/comments?post=4821"}],"version-history":[{"count":3,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/posts\/4821\/revisions"}],"predecessor-version":[{"id":14798,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/posts\/4821\/revisions\/14798"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/media\/14797"}],"wp:attachment":[{"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/media?parent=4821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/categories?post=4821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.shieldagency.com\/blog\/wp-json\/wp\/v2\/tags?post=4821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}